Frequently Asked Questions

What does the program cost?

  • For clients who quality for Ministry assistance, an application is made for payment by the Ministry of Social Development and Social Innovation. Assisted Living rates are $35.90 per diem.
  • Private pay clients pay a $50.00 per diem.
  • There is a refundable $100 cleaning deposit fee if your room is cleaned prior to exiting the program.

What does the cost include?

The cost includes a bed, bedding/towels, food and laundry.  For Stage 1 clients who receive assisted living support, bus passes are included for program purposes only. Bus passes are not included for children.  Private pay clients must purchase their own monthly bus pass.

What should I bring with me?

Personal effects to bring:

  • Soap
  • Shampoo
  • Toothpaste, toothbrush, & other personal toiletries
  • All prescribed medication
  • Personal Health Care Number.

What should I not bring?

Clothing not to bring: 

Revealing, tattered and/or torn clothing.  Clothing that depicts drugs, alcohol, sex, violence or gambling and clothing with offensive slogans.

Not permitted at the centre:

  • Computers, laptop, smart phones
    (After step nine, clients are permitted use of the Internet at the library only).
  • Cell phones – Client can access their cell phone once they have completed primary care
  • Personal stereo
  • Lottery Tickets
  • Recreational reading materials
  • Products containing alcohol (i.e., mouthwash, aftershave, perfume, perfumed lotions, hand sanitizer etc.)
  • Laxatives
  • Mood altering drugs, non-prescription medications
  • Sharps of any kind (scissors, penknives, straight razors, etc.)

Residents must take all of their belongings upon discharge.

The program Director or staff may ask to check purses, packages, pockets and rooms at any time during the program.

What do I do if I have medication?

It is important that residents advise the admissions staff of all medications they are taking. Include the name of the medication, the dosage and frequency administered, as well as the name of the prescribing physician. Bring all prescribed medications in their original containers. During admission you will be asked to turn in all medications (prescription and non-prescription) in your possession. Replacement medications will be blister packed and kept locked in the office as per our licensing requirements.  The use of unauthorized medication is prohibited.

When can I see a doctor? Other health professionals?

Appointments with health care professionals will be scheduled and coordinated upon discretion of the Program Director.

What if I have outside appointments?

To be scheduled and coordinated based on the discretion of the Program Director.

Can outside professionals visit me?

 To be scheduled and coordinated based on the discretion of the Program Director.

Can I make phone calls?

For the first 14 days of treatment, residents will be on retreat in order to stabilize within the program and connect with peers; no phone calls will be permitted with the exception of healthcare/social support, governmental agency workers. Residents will be on the buddy system. Residents who have children less than 18 years of age will be supported to have one 15-minute phone call per week.

Can I receive visitors?

 For the first 14 days of treatment, clients will not be allowed any visitors.  However, exceptions will be made based on the discretion of the Program Director, for clients who have families with children.

Can I smoke?

Smoking is allowed outside of the house, in a designated smoking area, at least 9 meters away from the building.

Are there opportunities to exercise?

We encourage exercise as part of the program, such as daily walks with the group.

Can I bring a vehicle?

Unfortunately, we are not able to accept vehicles at this time.

What happens to my belongings if I leave under adverse conditions?

We pack up your belongings and will keep them for 14 days.  If the belongings are not picked up after the 14 days, they will be donated to Goodwill.  The $100  cleaning deposit fee will not be refunded.